And Cash App provides limited support services: There’s only email support for users, and no option if you would like to speak with someone. Most of the big players provide a free version for simple returns but charge for self-employed tax returns.īut even though it’s free, you need to download the app to use the program. If your tax situation is simple-say you have one W-2 and few deductions- Cash App Taxes is the best tax software to meet your needs.Ĭash App Taxes is unique in the tax software landscape because it offers completely free tax filing, no matter how complicated your return. Users have access to a priority phone line, and TaxSlayer also provides assistance via chat, as well as more standard options such as email support. TaxSlayer Premium is best for users who value excellent customer service and want to pay a low price for a product with great support.
He answered our questions within minutes and provided step-by-step guidance to enter the form into the program. We asked him how to report business income from a 1099-NEC. We spoke with Mardae, a customer service representative who was helpful and professional. We called TaxSlayer’s support line, and the hold time was less than 2 minutes. And while TurboTax also scored very well for this category, we’ve chosen TaxSlayer because it offers free professional tax assistance.
It provides multiple ways to contact customer support for tax filing assistance, including phone, chat, email and professional tax assistance. TaxSlayer Premium offers outstanding customer service compared to its competitors.
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